Returns & Exchanges – ksubyjeans.com
1. Return Policy
We accept returns within 30 days of delivery for:
- Unworn, unwashed denim with tags attached
- Defective items (report within 7 days)
- Incorrect items received
Non-Returnable Items:
- Final sale items (marked at purchase)
- Custom distressed/embellished pieces
- Undergarments (hygiene reasons)
2. How to Return
Simple Process:
- Initiate return at ksubyjeans.com/returns
- Print prepaid label (U.S. orders)
- Ship back within 14 days of approval
3. Refund Options
- Original Payment: 5-7 business days after inspection
- Store Credit: Immediate (+10% bonus)
- Exchange: Free size swap (if available)
4. Denim-Specific Conditions
- Must show no signs of wear (no creases, stretching)
- Original hem must be intact
- No odor or stains
5. International Returns
- Customer pays return shipping
- Refund excludes original shipping costs
- May incur customs fees
Track your return: ksubyjeans.com/track-return